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FAQS
| E-MAIL |
| Can't send mail? |
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Our SMTP servers are configured as secure relays. This means that you cannot simply reference
"mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your
pop3 accounts at "mail.yourdomain.com' before you try to send. This is a mandatory setting to
prevent spammers from using our mailservers as havens for unsolicited email. If you are getting
a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged
into the pop3 server at your domain before you tried to send through the smtp server at your
domain. To log in, you need to check for mail first.
In addition to this, you might not be able to send regardless of if you check mail successfully.
Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If
you are still experiencing problems sending through your domain, and are certain that you have logged
in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do
allow their users to use outbound smtp servers.
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| Problems resolving your mailhost |
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If you find that you can't get "mail.yourdomain.com" to resolve as a valid SMTP or POP3 server, please be
sure that your domain is registered to our nameservers. Also, try clearing out your cache and cookies and
then restarting your computer. in some cases your registration was not completed by the registrar.
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| Username And Password Error |
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The main cause for this is trying to access the e-mail account with the wrong user / password. If this is
NOT your primary e-mail account remember to use the full email address (user@domain.com) as your user name
for logging in. If all else fails, simply remove, and then recreate the account with your mail control panel.
If none of this helps, then most likely the pop3 box in question has a received a corrupted message. Contact
support and tell them to clear that box out. Usually this results in most or all of that particular mailbox's
contents being erased.
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